About our team

Our principals have over 80 years of combined knowledge
and background in the property management field.

We have two nationally recognized property
management trainers on this team.


In addition, we have a management and marketing specialist.


This team has the ability to assist in a variety
of ways at virtually any time.


It is also important to note that with this 
team there is consistency.


Prior to coming together as
Tailor Made Property Services, Inc., AMO® 
this team has worked together
successfully for years on a variety of projects.


In a people business, relationships are vital.

“Together there isn’t anything we cannot achieve "

Marlene G. Dau, CPM®


As the beloved founder of Tailor Made Property Services, Inc., AMO® Marlene brought over thirty years of property management experience to the table. Marlene’s unrelenting drive was a key factor in her ability to bring a high quality of services to an elite group of clients. Marlene was a nationally recognized instructor for the Institute of Real Estate Management as well as the National Association of Housing Cooperatives. She was a two time chapter past president for IREM. Marlene served on the board for MAHC and formerly served on the NAHC board. She was a licensed continuing education trainer in the state of Illinois. Marlene also held multiple committee positions on a National level for the Institute of Real Estate Management. Marlene held Broker licenses in the states of Michigan, Missouri, Illinois and Indiana.  While we will forever mourn the lack of her day to day presence. We honor her daily by adhering to the standard she set for all of us to follow.   Tailor Made Property Services, Inc., AMO goes on serving clients every day using the knowledge and guidance she passed on to all of us.

Shelley M. Evankovich

President / Chief Financial Officer

As President and CFO of Tailor Made Property Services, Inc. AMO®. Shelley brings 30 years plus of experience in the accounting field.  Shelley is able to work with a variety of properties and is able to meet the needs of each property on an individual basis. Shelley is also able to work with a many different accounting programs and able to quickly learn new ones. She is able to do “complete accounting”, everything from writing the vendor checks and payroll checks and the reporting involved with payroll from state to state to preparing the monthly financial reports and working closely with the auditors at year end.

Melanie L. Phillips, CPM®

Vice President

As Vice President of Tailor Made Property Services, Inc., AMO® Melanie brings her imagination, people skills and creativity to even the most challenging assignments. By analyzing specific market and property conditions she is able to develop, implement and monitor successful marketing and training programs that produce results. She has a twenty plus year background in marketing and financial analysis. This experience combines well with her hands on property management style. Her ability to develop solid relationships with clients, co workers and business associates based on honesty, integrity and reliability can be credited for much of her success. Melanie heads the operations at Tailor Made headquarters as well as the business development department. Melanie is a former President of the IREM Chicago Chapter 23. In addition, she served IREM on a National level on several committees. Melanie has served as a trainer for MAHC and has facilitated the IREM Ethics training on numerous occasions. Melanie is the Designated Managing Broker for Tailor Made Operations in the state of Illinois and also holds a Brokers license in the state of Indiana.

Nancy Rodriquez, ARM®, CPM®

Senior Leadership Team

Director of
Administrative Support

With experience in conventional, new construction, section 42, section 8, cooperative and condominium properties, Nancy brings her diverse experience as a hands on manager along with her high energy level to her position as Director of Administrative Support. Whether it is providing coordination between the site staff and service providers, performing on site compliance or vendor audits, acting as intermediary with governmental agencies or digging in and helping wherever needed when properties are short handed, Nancy is always prepared to provide the additional support that our properties from time to time require.

Dale L. Janke,

Senior Leadership Team

Director of Property Management

Experienced Regional Property Manager who is adept in all aspects of property maintenance. Highly motivated with diverse job skills including upper management procedures, as well as maintaining and improving property. Has strong leadership qualities and is capable of working independently or within a group. Possesses great organizational skills along with computer proficiency.

Mike Lauer

Senior Leadership Team

Regional Manager, EIV Coordinator

Experienced Regional Property Manager who is adept in all aspects of property management. Mike has a bachelor’s degree in administration. He has experience with HUD, MSHDA, section 8, PRAC, conventional, resort, and cooperatives. Mike is the EIV coordinator for Tailor Made. He is a retired police officer and brings unique skills and problem solving abilities to “problem” neighborhoods or properties. Having previously taught computer hardware and software classes he is adept at computer and small network support.

Christy Casey,

Area Supervisor

As Area Supervisor, Christy brings a 20 year background in Banking (Financial Planning, Mortgage and Installment Lending) as well as strong Customer Service Skills.

Christy is the Property Manager for DARE in Chicago, a property for disabled adults able to live independently.  Ellis Cooperative, a 33 unit vintage building, located in Hyde Park.  She carries certification as an Accredited Residential Manager, Certified Occupancy Specialist and Certified Cooperative Manager.   

Jessica Payne, CCM

Jessica Payne, ARM® COS

Assistant Director of Compliance

Jessica Payne is the Assistant Director of Compliance who has worked with Tailor Made Property Services, Inc., AMO® for over six years. She works closely with the Vice President and Director of Compliance to assure that the company is performing to its greatest potential. Jessica has attained a bachelor’s degree in business management as well as a certification in Cooperative Management. She worked as an assistant property manager at one of the properties managed by Tailor Made and has brought her innovative ideas and energy to help the company continue to excel. She is hands on with software and administrative support to properties and their staff members. Jessica’s commitment and dedication to helping others adds a valuable contribution to the company. She believes in getting the job done and making sure its done right no matter what!